Wednesday, February 18, 2009

Planning vs.Doing

I am a planner by nature. I love to plan, dream, build and explore in my mind before embarking on a new adventure. So where do you draw the line between the planning process and the doing process? We've all heard about the dangers of a lack of planning, but is there such a thing as planning too much?

I believe there is. How many great ideas and inventions never saw the light of day because they "weren't quite ready" or because the person behind the idea never crossed the line from planning to doing? Is the world a better place for not being exposed to half-planned ideas or is it worse off for being deprived of innovation? What wonderful plans are you making today and when will you transition from planning to doing?

Planning is important, but it isn't until the planning meets with action that it has any relevance. The world is changing at an amazing pace, so unless you are constantly adapting your plans to the evolving environment, those plans have an expiration date. Whether you are planning a vacation, a return to school, a career move, or an entrepreneurial endeavor, make certain you have a time table in mind for launching your plan. Without the goal of the launch in mind, your plan is just a dream.

Thursday, February 12, 2009

What is a 'Service'?

I just came across a definition of Service and I found it very interesting and I am sharing it here:

A 'service' is a means of delivering value  to customer by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.

Customers will pay for determined outcomes that they perceive have value for them, assuming no other risk than the price paid for the service.   

Can your company provide a 'service' that adheres to this definition?  If not, you might need to revisit your company's service catalogue.

Definition taken from ITIL V.3