A 'service' is a means of delivering value to customer by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
Customers will pay for determined outcomes that they perceive have value for them, assuming no other risk than the price paid for the service.
Can your company provide a 'service' that adheres to this definition? If not, you might need to revisit your company's service catalogue.
Definition taken from ITIL V.3
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